ProxyCloud is a Web System, so you can run it from any PC with internet connection and a web browser installed. To start using it you must have your Admin name and Password available. You must have received these data in your email box with the address you indicated when your System was ordered. Thus, you don’t need to install any software nor having any special permits in the PC you may use, just being able to use the web browser.
The most important feature for better running the System is your available uploading/downloading internet speed connection. All the other features will affect much less than they should do if you run locally any other pre-installed software in the PC.
No doubt, ProxyCloud can run in any device (PC, tablets, smartphones) using any OS like IOS (Apple), Android or Windows.
Your admin user name and password are the key of your System. They will allow you exclusively to create, assign or delete the basic elements used by the System.
These basic elements which are exclusively handled by the Admin are:
Of course, Admin may handle any parameter in the software, supervise the RTI, verify or alter any of the features of the System or generate any report.
If you have the right privileges, ProxyCloud is designed to allow users belonging to the headquarters office to manage their local data, as well as any other data belonging to any office.
These data may be managed independently, or simultaneously with the one of another offices. If it's managed simultaneously, any information will be shown according to headquarters office time zone; however, if the data managed belongs just to any other office, the shown date and time will be referred to that office Time Zone.
In this way, any user assigned to the headquarters may manage and supervise any activity performed in any client either local or in any other state, as well as he can decide to manage the information belonging to any of the offices, as users appointed to that office will do.
You can check your user's name, office and time zone you are managing in the upper right area of the top menu. You can change the office by selecting a new one in the setup.
To create a new client as well as adding, modifying or deleting any data, you must be qualified as a user with Reading/Writing attributes. If you have not enough qualification, you may just check any data as well as the RTI, and generate reports.
If you got reading/writing attributes, to create a new client you just need to go to the clients List by pressing the corresponding clients button in top menu; once you get the list showing all the clients already defined (if any), just press the Create client button on the top right area of your screen.
Please remember that if as a user you are appointed to the headquarters you are allowed to manage data belonging to your headquarters and to any other office; any new client you create, he may be appointed to the headquarters or to any other office. If you are working using any office profile, the new client will be added to that office. If you are working directly with the headquarters, you will have to select if this new client must be appointed to any office or will be managed by the headquarters.
Now you must define the different guarding contracts (usually, client premises) you are going to control, as well as define the tours which must be followed, the control points that must be checked while running these Tours, and even the different schedules and time patterns that must be took in consideration by the guards, according to your estimations.
Each client must have at least one contract defined. You can check the different contracts and tours defined for any client by just pressing the button Contracts and Tours located on the right side of the desired client, in the list of clients.
Yes, one of the big advantages of working with ProxyCloud is that you can open as many browser windows as you want, with any data in them. Just use your mouse pointer to select the button with the new data you want to open, and right click on it; you will be shown many different options, and you just need to select Open in a new Window or Open in a New Browser Screen to get your new information ready.
All your information is encrypted using SSL protocols similar to the ones used in online stores. These information is saved in Microsoft Azure Servers, which include high security measures. You can get more info in http://azure.microsoft.com/es-es/support/trust-center/security/
These servers are proved as the more reliable.
To warranty your data are not lost, they are saved twice using a mirror technology, and an automatic backup is performed every hour.
To define the different schedules for the guarding shifts, and for the activities to be performed by the guards, it is necessary to define the time patterns which will help you to define the different shifts, from the setup options.
The time patterns will let you define different periods while guarding services will be performed. Examples of these periods may be Labor Days, Weekends, Holidays, Christmas...
Every contract defined for a client will include some master tours to run, and schedules while guards will perform these tours a certain number of times.
For example, let's consider Client X includes Contract Y composed by:
Any master your may share shifts with a different master tour, or may be performed in an independent exclusive shift.
You can define new master tours belonging to any Contract from the master tours list, and pressing the Create tour on the right.
You can define new schedules for an specific tour, by selecting the points and schedules list, tab shifts, button Create shift.
Check points in a master tour can be added in many different simple ways. First of all, you must create the new master tour or select an existing one, and go to the points and schedules list. Once in the Points tab, you must press the Add points button. You will get a new window showing the existing points in the master tour (if any), and with some different options:
Please REMEMBER to press the press the Save changes button to definitely include this new points in the tour, as any change will not be saved in the Tour until this very same moment.
ProxyCloud offers you a very powerful tool: the agenda.
With the agenda you can check:
The agenda lets you check all this information in a user friendly graphics way.
Even more, the agenda is connected to the RTI to let you automatically check all the activities of your Guards in real time: if shifts start and finish at the right time, if tours are checked within the assigned time frames and margins, and if all the check points are properly checked.
The RTI o Real Time Information is the module that supervises in real time all the activities of your guards and patrols.
Once you open the RTI, it will show you the following information:
RTI works in this way: